FAQs

Any products with “Add to Cart” button is available to buy online.

Nothing! You can order easily without any requirement.

But to receive your order in best way, you have to write your personal information well, and put your location clearly.

Yes, the prices in Kunooz.com are presented with VAT, the VAT amount will appear on the invoice on checkout.

Follow the steps:

Go to log in page.

Click on "Create new Account."

Fill your personal information, be sure that all your information is clear and correct.

You will receive one massage to confirmed your registration.

Go to log in.

Click on “Forget password”.

You will receive one email with link to change your password.

You can get FREE DELIVEREY if you buy with 150 SR and more.

If you buy with less than 150 SR you have to pay 17 SR as a delivery cost.

We are the fastest.

Saturday to Thursday: 8 am till 10 pm.

Friday: 1 pm till 10 pm.

On this time, you can choose to receive your order within two hours!

For order after 10 pm will delivered next day.

Call us on 920011682, prepare your order number and the new location.

"This Service is free if the order not shipped”.

You need to reschedule the order call us on 920011682 to manage that.

You can change your mind!

If you are not 100% satisfied with your purchase, you can return it within 3 days with the following conditions:

Item/ items in the same original condition.

Item/ items with the original packaging.

You must have the invoice that arrived with the shipment.

Keep in mind there is no return for: makeup, Baby milk, Food, Vitamins, supplements, and medicine.

Call us on 920011682 within 3 days from the delivery date, and our driver will come (In same day) to take back the order, will refund the full cost of the item/items minus shipping costs within 7 Working Days.

No, there is no replacement for order or product except if the order/ one of the products was damage or not the right products.

We apologize for that, don’t worry! You can return the order within 24 Hours.

Simply follow the following steps:

Log in> My Account> My Orders

After you placed an order, you will receive one mail with you order confirmation (Email may went to your spam or promotion). If you don’t receive the email call us on 920011682,

You can pay with the following:

Mada.

Credit Card (Visa, Mastercard).

Tamara

Choose “Mada, Credit Card or Tamara” on payment stage, one page for payment will appear, write the information for your card and confirmed the payment.

With us, you don’t need to track your order! You will receive the order in the time you chose.

By the way, you can track your order by calling 920011682 and you will get full information.

We are sorry! Contact us by calling 920011682 to check the reason.

It’s an easy step!

After you added the products for your basket, you will find one text box to write the discount code, if you are using the correct code, the discount will apply.

You can contact us by calling 920011682 Or send an email to [email protected],also we are available in all social media platforms: Twitter, Instagram, and Facebook.

- Working Hours for Call Center:

Sunday to Thursday: 8:30 am till 10:00 pm.

- Social Media:

All Day: 8:30 am till 10:00 pm.